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About

Since 2006, Adelina BPO has offered the best contact center solutions. Our mission as a firm is to make 24/7 customer service a reality for businesses of all sizes. We are always improving our methodology and technology to ensure that we’re providing the finest, most quickly scalable, and the most cost-effective contact centre services available!
Our goal is to provide our customers the greatest possible experience. We recognize the importance of providing excellent service to our customers and treating them to make each of them feel that they are the most important for us.

The #1 Call Center In The Industry

Adelina Call Center is the largest contact center in Ukraine, one of the major players in Ukraine, Belarus, Russia with headquarters in Kiev, Krakow, Moscow, Minsk, Almaty, and Istanbul. The total number of company staff is around 4000 employees. We serve over 150 projects for clients from 17 countries.

  • Adelina offers live call center support 24 hours a day, 7 days a week, 365 days a year.
  • Patient information stays secured with our HIPAA compliant technology.
  • Our call center currently handles upwards of 100,000 transactions a day.
  • Appointment scheduling, on-call dispatching and customizable scripting all comes standard with our call center software.

Mission

To ensure efficient communication for our customers and business worldwide. To provide people with unlimited opportunities for professional growth in the company.

Values

Creativity. We encourage our staff to come up with fresh ideas and try new things.

Development. We are always expanding our geographic coverage and service offerings.

People. We cherish our highly skilled and responsible staff, who are always learning and growing in order to maintain our position as an industry leader.

Partnership. Long-term relationships with our clients and partners are important to us.

Leadership. We endeavor to maintain our position as the industry leader.

We Have Best Specialists

Our project management team, which includes professionals from many departments, collaborates well with our customer representatives that help us build transparent trusted reliable relations

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We Have 17 Years Experience

Adelina Call Center is the largest contact center in Ukraine, one of the major players in Ukraine, Belarus, Russia with headquarters in Kiev, Krakow, Moscow, Minsk, Almaty, and Istanbul. The total number of company staff is around 4000 employees. We serve over 150 projects for clients from 17 countries.

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